INBOUND SERVICES

We offer inbound voice support services through a high-end telephone system minus the expensive hardware and maintenance fees.

We offer voice support service through a high-end telephone system, without expensive hardware investments and maintenance fees.

Phone Support / Tele-Call Centre Service – Perfect Customer Service partner for Small and Medium sized businesses. All our agents must successfully complete a rigorous and accent neutralization program and successfully pass a voice proficiency test prior to proceeding to a through and focused training specific to your business and products. We have dedicated quality assurance process consisting of real time daily monitoring of each agent’s sales and customer service performance. Voice/VOX recordings can be sent for your review or as confirmation that queries are answered correctly. Our call center services include:

  • Customer Support
  • Order Taking
  • Payment Verification
  • Information Delivery
  • Message Taking
  • Tele-marketing campaigns

At BD BPO Solutions, Inc. We implement a user-friendly assistance for individuals having technical problems with electronic devices. We offer a range of services providing assistance with your clients for different technological products such as computers, software, mobile phones or other electronic or mechanical goods. With our technical representative experts help the user solve specific problems with a product rather than customization or other support services. We deliver technical support 24/7 over the phone, email or through live chat support where users can interact with our representative.

BD BPO Call Center provide a broad range of technical support focused on achieving measurable, total customer satisfaction for your business. We employ dedicated, technically trained personnel on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the technical support process, including required activities, escalation procedures, and system level reporting to meet the specific needs of your business.

A sample of our tech support call center experiences includes:

  • Troubleshooting calls and Computer hardware problems
  • Software and Internet service problems
  • Up-sell/cross-sell programs
  • Warranty or post-warranty support

BD BPO Solutions, Inc., provides services to assist customers in making effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of the product.

We aim to achieve the highest level of client satisfaction and for our clients to have absolute faith in our standard of work and the professional manner in which we conduct business. Our customer support representative will:

  • Respond to your phone calls, emails and letters in a timely manner
  • Treat all clients fairly and not discriminate against anyone regardless of race, sex, sexual orientation or disability
  • Be friendly, courteous and helpful when you contact us
  • Make every effort to explain things clearly and in terms you can understand, keeping jargon to a minimum
  • Agree with you the type of service you can expect to receive
  • Keep what you tell us confidential
  • Deal with your clients in the same manner that we deal with you
  • We are committed to meeting all your expectations, but we can only achieve this if the information you give us is accurate and complete.

Chat Support Service

Every self-respected company offering products and services online has a live chat portal integrated onto its website as a key support option. Web hosting services providers, in particular, rely a lot on the live chat support option as a quick, flexible and efficient method of giving real-time information and providing immediate assistance to their customers.

E-Mails Support Service – Your customer e-mails get replied instantly.

Replying to E-mails can eat into your precious time, which can be better utilized to focus on your core business activities with strategic importance. Now BD BPO Solutions, Inc. can also follow up your e-mails and customer queries on your behalf. This service ensures that your customers are replied to promptly. Our highly skilled personnel keep the response times as LOW as one hour to meet the commitments you’ve made to your customers. By offering timely, consistent and expedient responsive support, you will improve customer satisfaction, customer loyalty and online sales. Our e-mail support service can be used for sales and customer support in addition to technical support. Our email support, just like our other offerings is functional 24/7.