Jantzein Malaya

Published: May 02, 2018

Jantzein Malaya

Published: May 02, 2018


Why There is a Growing Demand For Call Center Agents in the Country



Twenty-six years after the Business Process Outsourcing (BPO) industry started in the Philippines, the industry has become one of the major contributor in the country’s annual GDP or Gross Domestic Product. Even with this enormous and continuous growth, the industry still faces many misconceptions. But still, there is no denying the contribution of the BPO industry to both the economy and the employment of innumerable Filipinos in need.

You may ask why the industry this big in the country and why are Filipinos so in demand as call center agents. Here are some of the reasons why it really is fitting that the Philippines was declared as the world’s BPO capital.

English Matters

Although the English language is widely spoken all over the world, foreign BDO companies still gravitate towards the Philippine BDO industry. This is because Filipinos do not have a distinct accent when speaking in English. We are also confident in speaking the language. This is a good selling point for foreign investors because it means agent-customer relations will be well with less miscommunication.

The Power of Man

There is no question about the Filipinos’ talent, commitment to their work and overall employability. The skills we possess, not only our English proficiency is attractive to foreign BPO companies. Aside from this, our work ethic and willingness in working with a team gives us an edge against competitors.

Legit Filipino Values

Working in a call center company means having to deal with different types of people and culture. To some, this will be a little too much. But Filipinos have a long history of adaptability and hospitability. These traits, among many others Filipinos naturally possess are traits that work well in customer service. These also assure that every call and transaction will be a favourable experience for the customers and will have a positive impact to the company.

Money Talks

The cost of living and operating in the Philippines is much lower than in Western countries. Offshore outsourcing saves money operating in this country for almost 30 to 60%. BPO companies also take advantage of the fact that the labor cost in the Philippines is lower than most countries. Time is money. So, aside from the operation costs, BPO companies also save in terms of their time investment. Because of the skills Filipino employees already have, the time and money spent on training can be lessened. This gives the company more resources to further expand and improve the company.




Celebrating 10 Years Under the Sun with Summer Camp 2019


The sun was shining bright as BD BPO Solutions, Inc. celebrated its 10th year anniversary with this year’s Summer Camp. The festivities were held on March 30-31, 2019 at Viento De Mar Beach Resort in Bacacay, Albay. The two-day event not only brought together the Daraga and Naga operations together for celebration and merriment, but also acted as a team building event for all those present. The first day of the Summer Camp started with the opening remarks given by BD BPO’s General Manager, Mr. Brian Seran C. Baltasar. The ceremonial torch was lighted by 2018 Agent of the Year, Angelie Agregado, and the Pledge of Sportsmanship was led by Ms. Marian Jo Noble.


news

Celebrating 10 Years Under the Sun with Summer Camp 2019


The sun was shining bright as BD BPO Solutions, Inc. celebrated its 10th year anniversary with this year’s Summer Camp. The festivities were held on March 30-31, 2019 at Viento De Mar Beach Resort in Bacacay, Albay. The two-day event not only brought together the Daraga and Naga operations together for celebration and merriment, but also acted as a team building event for all those present. The first day of the Summer Camp started with the opening remarks given by BD BPO’s General Manager, Mr. Brian Seran C. Baltasar. The ceremonial torch was lighted by 2018 Agent of the Year, Angelie Agregado, and the Pledge of Sportsmanship was led by Ms. Marian Jo Noble.



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Rocking Around in Christmas Jeans with BD BPO’s Christmas Party 2018


What a year it has been! And for a truly memorable year-ender, BD BPO Solutions Inc. headed to the La Piazza Hotel and Convention Center last December 17, 2018 for everyone to have the most amazing, fun-filled night of the year.


news

Rocking Around in Christmas Jeans with BD BPO’s Christmas Party 2018


What a year it has been! And for a truly memorable year-ender, BD BPO Solutions Inc. headed to the La Piazza Hotel and Convention Center last December 17, 2018 for everyone to have the most amazing, fun-filled night of the year.



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Be Part of the Forces of Good or Evil this Halloween 2018


Not all heroes wear capes, but you might as well wear one for BD BPO Solutions, Inc. Heroes vs. Villains themed Halloween Party 2018! Continuing the company’s 6-year tradition, this Halloween Party takes a little break from the usual spooky, horror-themed event and veers into the world of the age-old battle between good and evil. Halloween has come far from the first time it was celebrated. Today, even if it is still a night of terror and frights, it is an enjoyable event that brings smiles to children and adults alike. It doesn’t matter if you prefer horror or laughter, Halloween always has something for everyone.


news

Be Part of the Forces of Good or Evil this Halloween 2018


Not all heroes wear capes, but you might as well wear one for BD BPO Solutions, Inc. Heroes vs. Villains themed Halloween Party 2018! Continuing the company’s 6-year tradition, this Halloween Party takes a little break from the usual spooky, horror-themed event and veers into the world of the age-old battle between good and evil. Halloween has come far from the first time it was celebrated. Today, even if it is still a night of terror and frights, it is an enjoyable event that brings smiles to children and adults alike. It doesn’t matter if you prefer horror or laughter, Halloween always has something for everyone.



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BD BPO’s Two Flagship Products Waving High at Matabungkay


Four months after BD BPO Solutions, Inc. went to Matabungkay Beach Hotel in Lian, Batangas, BD BPO’s BD Software department and its team found its way back to the scenic hotel last August 16-18, 2018. This time, the team not only brought with them one revolutionary product, but two. After initially presenting SweldoMo to the Matabungkay personnel last April, the team behind SweldoMo poured all their time and effort into perfecting the automated payroll and Human Resource management system. Now, after the improving the system, the IT Manager of SweldoMo, Ronnie Anzano, SweldoMo’s developer, Earl Julius Empic, and SweldoMo’s CEO himself, Bernie Baltasar presented to Matabungkay’s personnel. Those in attendance were Ms. Jennylyn Pena – HRD Manager, Ms. Mary Fay Colon – Operations Manager, Mr. Dave Banaag – Security Supervisor, Ms. Aida Javier – Accounting Manager, Ms. Marsha Cebeda – FO Supervisor, Ms. Florelyn Mendoza and Ms. Emy Gonzales - Accounting Department, Ms. Myca Javier – Company Nurse/HR Assistant, and Mr. Andy Mariscotes – General Manager. The presentation went by smoothly and focused on the advancement of the system from its previous version, all its benefits and how much it can help the hotel and its employees.


news

BD BPO’s Two Flagship Products Waving High at Matabungkay


Four months after BD BPO Solutions, Inc. went to Matabungkay Beach Hotel in Lian, Batangas, BD BPO’s BD Software department and its team found its way back to the scenic hotel last August 16-18, 2018. This time, the team not only brought with them one revolutionary product, but two. After initially presenting SweldoMo to the Matabungkay personnel last April, the team behind SweldoMo poured all their time and effort into perfecting the automated payroll and Human Resource management system. Now, after the improving the system, the IT Manager of SweldoMo, Ronnie Anzano, SweldoMo’s developer, Earl Julius Empic, and SweldoMo’s CEO himself, Bernie Baltasar presented to Matabungkay’s personnel. Those in attendance were Ms. Jennylyn Pena – HRD Manager, Ms. Mary Fay Colon – Operations Manager, Mr. Dave Banaag – Security Supervisor, Ms. Aida Javier – Accounting Manager, Ms. Marsha Cebeda – FO Supervisor, Ms. Florelyn Mendoza and Ms. Emy Gonzales - Accounting Department, Ms. Myca Javier – Company Nurse/HR Assistant, and Mr. Andy Mariscotes – General Manager. The presentation went by smoothly and focused on the advancement of the system from its previous version, all its benefits and how much it can help the hotel and its employees.



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